CURRENT EMPLOYMENT OPPORTUNITIES
- Funeral Home Assistant Manager
Funeral Service Representatives (Part- time, Markham)
- Cemetery Foreman
Funeral Home Assistant Manager
Catholic Cemeteries & Funeral Services – Archdiocese of Toronto (CCFS) is currently looking for an Assistant Funeral Home Manager to join our team as we continue to grow our ministry at Holy Cross Catholic Funeral Home, located at Holy Cross Cemetery, in Thornhill.
This is an exciting opportunity for a rewarding career with a bereavement sector leader. We are presently searching for an Assistant Funeral Home Manager who will be able to seamlessly fulfill our commitment to our families by providing both compassionate care and exceptional customer service between funeral and cemetery services. It is expected that the Assistant Manager will have a profound understanding and passion for funeral services that will allow him/her to provide for the various cultural needs of our diverse Catholic faithful. The Assistant Manager will play a key role, as part of the management team, in the ongoing development of relationships within the Catholic Community for the purposes of mission statement fulfillment, revenue generation and market share growth.
This position reports directly to the Funeral Home Manager and is expected to support the Manager with the daily activity and the overall management of the funeral service operation in various areas that include: sales, marketing, operations, human resources, finance and facility development.
THE POSITION . . .
The Assistant Funeral Home Manager, is responsible to assist with the overall strategy and operation aspects of the Funeral Home, its staff and facilities. Responsible for achieving agreed upon budget targets, expense management and ensuring that the Funeral Home operation and the Cemetery operation are aligned with CCFS corporate goals and objectives. As an Assistant Manager, you will assist with the overall supervision of all funeral home staff, the development and maintenance of a positive environment so that employees are motivated to strive for performance excellence and achievement, and you will assist to identify, implement and continuously improve the internal business practices that impact customer satisfaction, employee morale and financial performance. In addition, you will ensure a cohesive and mutually beneficial working relationship between funeral home and cemetery staff, assist with managing family concerns to ensure client satisfaction, and, both support and lead the team in support of CCFS special events, memorial masses, and/or promotional events. Lastly, this position is expected to work within all government regulatory guidelines including the Funeral, Burial & Cremation Services Act (FBCSA), the regulations thereunder, and the Board of Funeral Services (BOFS).
This position will require working hours to vary with fluctuations in funeral service volume and based on operational needs.
100% Salary Based Position + Bonus
+ Full Benefit Package
+ Pension Plan (Employer Match Program)
+ Training and Training Tools
+ Positive Work Environment
+ Opportunities for Advancement
THE CANDIDATE . . . .
The ideal candidate has a minimum of 5 years’ experience within the funeral service industry and holds a Class 1 Funeral Director’s license in good standing. The Assistant Funeral Home Manager must have superior analytical decision-making and complaint resolution skills, with the aptitude to lead and develop a motivated team of professional staff. Exceptional customer service, superior communication, excellent time management skills, attention to detail, proficiency in MS Office, confidentiality and the ability to cultivate and foster strong interpersonal relationships with families, suppliers and staff are critical.
A Business Administration Certificate or Business related courses from a post-secondary institution is an asset. Previous management experience in a Funeral Home is also required. A valid Ontario G License in good standing and a clear Police Clearance Record are prerequisites prior to the start of this position. A thorough understanding of the Catholic religion, beliefs, traditions and practices pertaining to funerals, funeral mass and burials is required. Fluency in English is required and the ability to speak a second language would be an asset.
Funeral Service Representatives
(Part-Time – Markham)
Catholic Cemeteries & Funeral Services – Archdiocese of Toronto (CCFS) is currently looking for a number of Part-Time Funeral Service Representatives to join our team at Holy Cross Catholic Funeral Home. The Funeral Service Representatives will report directly to the Funeral Home Manager and be responsible for a variety of duties that will assist full time staff and support CCFS families during their difficult time of need.
This position offers a range of duties fluctuating between our funeral home and our receptions aspects of our business. This role requires individuals that are able to consistently offer professional, friendly and engaging service while being able to anticipate and exceed CCFS families’ expectations. When supporting funerals, the position includes a number of duties including but not limited to: greeting, guiding and directing CCFS families and their guests while attending the funeral home for visitations, services and receptions; answering and directing incoming phone calls; assisting funeral home staff in preparing and directing visitations, funerals and receptions; general housekeeping of common areas such as the Coffee Lounge (if applicable), Visitation rooms and Reception Centre; and, providing support to CCFS for special event days and/or projects. When supporting receptions, the position includes a number of duties including but not limited to: room and stations set up, accepting food deliveries, serving food, clearing dishes and food after a reception, conducting inventory of equipment and supplies, laundering of linens, follow all safety and sanitation policies and procedures when handling food and beverages, maintain and clean service areas, maintain and keep all equipment in good working order and report any deficiencies immediately to the manager/supervisor.
The Funeral Service Representative position will be scheduled on a part time basis, with a minimum requirement of being available three days/week and work a variety of shifts as required. Schedules include day, evening and weekend hours as required ensuring the operational needs of the funeral home are met. The physical aspects of position require someone that is able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds and set up tables and chairs weighing 5 – 45 lbs. as well as being able to work in a standing position for long periods of time and walking throughout shift. This position offers on the job training, a competitive hourly rate, a uniform program, a safety oriented employer and a great work environment.
The ideal candidate will be customer service oriented and have the following skills: ability to focus attention on guest needs, remaining calm and courteous at all times, administrative skills, working knowledge of Microsoft Office, food service experience, team oriented, work well under pressure in a fast paced environment, excellent communication skills and strong time management skills. The candidate selected will be highly responsible & reliable, have the ability to work independently, a High School diploma or greater, Smart Serve certified or the ability to attain certification, a clear Police Record Check and an Ontario Driver’s License in good standing.
Catholic Cemeteries – Archdiocese of Toronto (CCFS) is currently looking for a full time Foreman to join our team. This position will be located at Holy Cross Catholic Cemetery in Thornhill. This role will provide the incumbent with the opportunity to participate as part of the management team by contributing ideas that work towards increasing efficiencies of workplace practices while enhancing the experience of our families and visitors, and maintaining the morale of our employees.
The Foreman will report directly to the Cemetery Manager and is responsible for leading cemetery labourers in the Catholic burial process and ensuring the maintenance of the cemetery property is carried out efficiently and in accordance with both CCFS standards, policies & procedures, and the Funeral Burial Cremations Services Act and Regulations. As Foreman, you will be expected to plan, lead, co-ordinate and supervise the cemetery operations, activities and Labourers to ensure that all burials are prepared, set up and completed as per CCFS burial policies and procedures. In addition, you will be expected to maintain all aspects of the cemetery operations which may include one or more of the following: crematorium, reception center, mausoleum, satellite cemeteries and funeral home. You will be expected to manage various landscaping projects in and around buildings, structures, monument foundations, roadways and the general property as well as maintenance tasks such as the framing, pouring and installation of memorial foundations, the installation of bronze/granite markers, pictures, wreaths & stands, and other memorialization items as required. You will work with the Cemetery Manager to ensure the proper training and development of employees, to maintain an acceptable level of inventory for all cemetery supplies and materials, to monitor the use and maintenance of cemetery vehicles and equipment, to ensure the co-ordination and execution of special events to CCFS standards and ensure employees are kept up to date with all policies by providing ongoing communications.
The ideal candidate will possess the following skill sets: strong communication, time management, interpersonal, customer service, problem solving, detail oriented, computer literate, and the ability to work both independently and as part of a team. Previous bereavement experience, knowledge of cemetery operations as well as knowledge and/or experience of vehicles and equipment used in cemetery and mausoleum operations which may include, but not limited to: landscaping equipment, landscape trailers, backhoe, trucks requiring A License, utility vehicles, casket lifts, lowering devices, etc. is preferred. Mechanical orientation and/or general construction knowledge and/or experience coupled with a minimum of 5 years of previous supervisory experience in a unionized environment is required. A valid Ontario G Driver’s License in good standing, a clear Police Clearance Record and a minimum secondary school education is required. This position is scheduled for a five day work week, with one scheduled day off, Monday to Saturday. We offer a competitive salary, on the job training and a great work environment.